According to a recent J.D. Power study, public charging reliability has improved slightly, with failed attempts dropping from 20％ to 16％. However, overall satisfaction with fast chargers and Level 2 stations has decreased. Drivers cite confusing payment systems, inconsistent pricing, and higher costs as major frustrations. Many report that while chargers work more often, the experience of using them is worse. This paradox highlights how EV adoption is not just about infrastructure growth but also about user experience. Online reviews frequently mention drivers avoiding certain networks due to poor reliability or unfair pricing. For new buyers, these stories add to hesitations about making the switch from gasoline. The study suggests that while progress is being made, the EV charging ecosystem still has a long way to go before it matches the convenience of traditional fueling. Addressing this will be critical to sustaining adoption rates.
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